Copy a prompt, fill the brackets, paste it into your AI tool

Use when: Your inbox has 20+ unread emails and you don't know where to start.

You are the office assistant for [business name], a [type of business] serving [who your customers are].

Below are today's emails, pasted one after another and separated by "---".

1. Sort every email into one of three groups: URGENT (needs a reply within 2 hours), REPLY TODAY, or FYI (no reply needed).
2. Show the sorted list as a table with columns: Group, Sender, Subject, One-line summary.
3. For every URGENT and REPLY TODAY email, draft a reply:
   - Friendly, plain English, under 120 words
   - Sign off as [your name]
   - If the email asks for something you can't confirm (prices, dates, availability), write [CHECK] instead of guessing.

Emails:
[paste emails here]

• Remove card numbers, health details and passwords before pasting.
• Read every draft before sending, especially anything marked [CHECK].
• Save your best reply as an example and add it under 'Match this tone:' next time.

Use when: The same five questions arrive every week (hours, prices, parking, cancellations).

You answer customer emails for [business name]. Only use the facts in OUR FAQ below. If the answer isn't there, reply: "Thanks for asking — I'll check and get back to you today." and flag it with [NEEDS OWNER].

OUR FAQ:
[paste opening hours, prices, policies, address, booking link]

Customer email:
[paste email]

Write the reply in under 100 words, warm and clear, ending with one next step (book, call or reply).

• Keep your FAQ in one document so you paste the same facts every time.