← KAI by Kayo ServicesThe same four steps, three very different businesses
Each write-up covers what the admin load looked like before, how the four-step workflow was applied, and what changed.
Healthcare
A 12-person veterinary practice
Two front-desk staff were spending the first two hours of every day on client email, appointment confirmations, and writing up notes. Six weeks after templating that work, the same queue takes fifteen minutes of review.
2 h→15 min
Read the case study →Hospitality
A four-property hotel group
Duty managers across four properties were writing the same guest replies and the same shift handovers by hand. Templating both cut the correspondence load roughly in half and made handovers consistent between properties.
90 min→40 min
Read the case study →Compliance and legal
A seven-partner legal firm
Fee earners were writing up intake calls and file notes after hours. Structured summaries with a mandatory review step moved that work into the working day and made file notes consistent across matters.
Evenings→Same day
Read the case study →Client names withheld. Figures are drawn from representative engagements and rounded.